“But it’s going in the right direction.”.In addition to working more closely with provincial governments to broaden the scope of drug retailers’ pharmacy services, there are other ways to drive costs out of the pharmacy system and allow pharmacists to spend more face-to-face time with customers through technology that processes medication, he said.Sliding pharmacy revenue is not just hurting Shoppers, even though as Canada’s biggest drug store chain it is ostensibly the most vulnerable player to the trend in the retail industry.Later in the CIBC conference, Sarah Davis, chief financial officer at Loblaw, said pharmacy sales erosion is also hurting the country’s biggest grocery chain.“Drug reform is a worry for us, and we know that the government is just beginning,” she said.
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Shoppers Drug Mart is finding that consumers who use its expanding list of pharmacy services are more loyal to the chain, its chief executive said Thursday.TORONTO — Shoppers Drug Mart is finding that consumers who use its expanding list of pharmacy services are more loyal to the chain, its chief executive said Thursday, a much-needed asset in an era of declining drug prices and the fresh online threat of Amazon Canada.“When we have intimacy with our patients, it creates a much stronger bond and loyalty in the rest of the store,” CEO Domenic Pilla said at CIBC’s annual Retail and Consumer conference.It comes as the provinces grapple with rising health care costs and an aging population, and have eased some traditional legislative lines that once separated pharmacists’ roles from that of family doctors, such as renewing certain prescriptions and dispensing flu shots.“It is starting to be a pretty impressive list of things that the Canadian provincial governments have agreed that pharmacists can do,” said Mr. Pilla. Shoppers Drug Mart has a rich history of helping improve the lives of Canadians Learn more. Loblaw and Shoppers Drug Mart case study (referred as “Loblaw Shoppers” for purpose of this article) is a Harvard Business School (HBR) case study covering topics such as Finance & Accounting and strategic management. Some of the political factors are – governance system, democracy & institutions, military coup chances, probability of armed conflict, law and order in market etc.- Threat of Terrorist Attacks – We believe in the world of post 9/11, corporations such as Loblaw Shoppers have to live with operating under the shadow of a terrorist attack.
SHOPPERS LOVE. At the same time, Shoppers' shares were trading at an historically attractive valuation. Some of the technology trends that are impacting the macro environment are – developments in artificial intelligence, use of machine learning and big data analytics to predict consumer behavior, growing importance of platforms over service providers etc.- Empowerment of Supply Chain Partners – Loblaw Shoppers should analyze areas where technology can empower supply chain partners. Business do face problem when the conflict is between public interest and proprietary technology similar to ruling in South Africa where government & judiciary allowed generic AIDS drug irrespective of patents of global companies.- Government Regulations and Deregulations – The government is adhering to all the rules and regulations under World Trade Organization norms. Loblaw Shoppers can leverage this trend by expanding its product range and targeting new customers. In Asia authority is respected while in west it is something to rebel against. Shoppers Drug Mart is building a bigger, multi-channel marketing strategy with the help of new media partnerships and a new agency of record, Toronto-based John St.. Rather than holding a review, Shoppers selected the agency based on its multimedia focus and its status since February 2014 as AOR for Loblaw, which purchased the pharmacy chain for $12.4 billion in 2013. This can help Loblaw Shoppers in numerous decisions such as plant location, product development, and pricing strategy.Legal factors often govern – conditions to enter the market, laws to operate in the market, and procedure to resolve any dispute with other stakeholders.
Shoppers Drug Mart is Canada's leading drug store retailer with more than 1,300 pharmacist-owned locations from coast to coast. A firm (like Loblaw and Shoppers Drug Mart) must organize its management systems, processes, policies and strategies to fully utilize the resource’s potential to be valuable, rare and costly to imitate. Shoppers Drug Mart Inc. is one of the most recognized and trusted names in Canadian retailing.
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